Canyon Support Centre
If you have questions about your bike, gear or with delivery and stock availability, you’ve come to the right place.
Spare parts
Find a Canyon spare part
Our spare parts finder is all you need to find the exact Canyon engineered spare part.
How can we help today?
These are the most popular topics we get asked in service.
For other issues or topics, please search or take a look through all of our service topics.
For more urgent issues, get in touch with us through live chat or email.
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Go to payments leasing and financePayment, leasing and financeHow to pay for your bike and ways to make your dream bike more affordable.
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Shipping and deliveryShipping and deliveryHow our bikes are delivered, how much it costs and what to do if there is a problem.
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Go to track my orderTrack my orderUp to date status information about your order and details of the delivery.
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Go to experience partnersTest ride a CanyonWe have Canyon Experience centres across Europe for you to test ride or rent your dream bike.
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Go to change orderChange or cancel my orderIf something about your order has changed, let us know here.
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Go to crash replacementCrash replacementCrashed your bike? Original owner? We can help you with a discounted replacement frame.
Canyon FAQs
- Buying advice
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Sizes
Quality
Showroom
Bikes & more - Bike models
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Road
MTB
E-Bike
Gravel
City & Touring - Orders & payment
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Payment methods
Availability
Order change & Cancellation request
Taxes, Customs & Exports
- Shipping & pickup
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Shipping information
Order status
Bike Guard
Showroom pickup - Technical issues
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Bike setup
Components & Manufacturer information
Exploded drawings
Inspection, Repair & Conversion
Packing the bike
Quick start guides
Recalls & Safety instructions - Returns & refunds
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Return process
Right of return
Showroom return - Complaints & claims
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Guarantee & Warranty
Inspection & Repairs
Components & Manufacturer information - About Canyon
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Work at Canyon
News
MyAccount
Recalls & Safety instructions
News and stories
We cover some of the hottest topics in the world of road, gravel, mountain biking and urban and fitness cycling today.
Plus, inside knowledge about our bikes, products and everything about Canyon.
Plus, inside knowledge about our bikes, products and everything about Canyon.
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